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Service Advisor – Speedco

Love's Travel Stops

This is a Full-time position in Spokane, WA posted March 31, 2021.

Req ID:235421Address: 10916 W Westbow BlvdSpokane,WA, 99224The Service Advisors help run our business by providing excellent customer service while operating the cash registers, inputting and verifying service orders, stocking merchandise, and performing commercial lube/tire services.

This position is responsible for various daily customer services tasks by operating the cash register, assisting customers and offering service/product recommendations as needed, as well as inputting work order information into POS system and then verifying accuracy of services performed.

This may also include road call services and basic housekeeping tasks around the location such as sweeping and mopping, cleaning restroom areas, and other tasks as assigned.ResponsibilitiesGreet customers as you see them, speak politely, and assist customersFirst point of contact with customers in the service bay to identify services neededRecognize and resolve customer issues or complaints by determining optimal solutions in a timely manner.Recognize opportunities to establish and improve the satisfaction of the customer to create customer loyalty.Accurately input work order information into POS and verify accuracy of services performedOperate a cash register and maintain an accurate and organized drawerAccurately collect and close out invoices that maybe pending and ensure all services rendered are paidAbility to communicate with fleet maintenance departments to obtain work authorizations and/or purchase ordersAnswer phones promptly and address customer needs quickly using proper phone etiquetteStock and face merchandise in customer area Perform customer area & restroom maintenance such as but not limited to; detail cleaning toilets, sweeping/mopping floors, mirrors and doors, service trash cans, and wipe excess oil off counters, doors, windowsMaintain oil analysis machine, keeping flush bottle full and emptying waste bottlesPerform commercial tire care and lube services such as draining oil, changing oil, filling fluids, greasing, putting air in tires, and changing out tiresMaintains grease and oil hoses and dispensersAssist management with training employees on all commercial tire and lube services the location provides Cleans and organizes workstations and necessary toolsPerform basic equipment repairsKeep the facility organized by using the 4 S’s
– Sort, Straighten, Scrub, SustainUpdate HAZCOM Manual and Safety Data sheetsMonitor functionality of the Veeder Root and oil separator/monitoring wellsOperate a company vehicle to perform roadside repairs as needed.Perform weekly and monthly projects Maintain personal grooming and uniform standardsMaintain a safe facility and use safety first practices to remain accident-freeQualificationsEducation: High School Diploma or GED preferredExperience: 6 months retail and cash handling experience preferred6 months of facilities maintenance experience preferred1-2 years’ experience in trucking industry preferredRequirements: Must have a valid driver’s licenseMust have a clean and consistent record of safetySkills and DemandsSkills:Hard Skills: Ability to learn and operate a casher register; Ability to learn and perform basic housekeeping tasks, repair and maintenance procedures, and safety glasses/vest usageSoft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethicTypical Physical Demands: Regularly required to talk and hearVery active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all dayFrequently lift and/or move items over 75 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusJob Function(s):SpeedcoLove’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States.

For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies.

We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly.

The Love’s Family of Companies includes:Gemini Motor Transport, one of the industry’s safest trucking fleetsSpeedco, the light mechanical and trucking service specialistsMusket, a rapidly growing, Houston-based commodities supplier and traderTrillium, a Houston-based alternative fuels expert

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