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Spa Patient Experience Specialist

Spokane Dermatology Clinic

This is a Full-time position in Spokane, WA posted November 21, 2021.

Spokane Dermatology Clinic has been setting the national standard for dermatological care in this region for quite some time.

Under the leadership of Dr.

Werschler, a world-renowned expert in both medical and cosmetic dermatology, we have assembled one of the finest teams in the world to provide you with the highest level of care available.

We are currently seeking a Patient Experience Specialist to join our spa team.

This position is responsible for ensuring that: Clients and employees have an excellent experience in the Spa, Inventory controls and ordering are maintained with a high level of accuracy; Spa events are well planned and executed, and contribute to improve sales volume.

Primary Responsibilities:

Welcomes clients/patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Optimizes patients’ satisfaction, provider time, and treatment room/resource utilization by scheduling appointments in person or by telephone.
Registers new clients/patients and updates existing patient demographics by collecting accurate and detailed patient information including personal and financial/insurance information.
Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Performs other administrative duties such as emailing and faxing, filing, scanning, etc.
Records and collects client payments and balances; maintains and accurately records Werschler Loyalty Points and Vendor Loyalty Programs (ex.

Brilliant Distinctions, Aspire Rewards).
Balances payments received daily, reconciling to Batch Trial Balance Report.
Organizes, routes and files charts, fee slips, and scanned documents, during and at the end of each day.
Maintains a professional and impeccable spa environment for clients, guests and employees.
High School Diploma or Equivalent; post-secondary training preferred.
Computer experience, medical systems preferred.
Excellent communication skills at all levels.
Displays exceptional customer service skills.
Team player with ability to work collaboratively.
Competitive compensation and benefits package including medical, dental, vision, 401k, and paid time off.

Job Type: Full-time

Pay: From $16.00 per hour

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Day shift
Monday to Friday
High school or equivalent (Preferred)
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Medical Office: 1 year (Preferred)
Work Location:
One location
Work Remotely:
Work Location: One location

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