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Sr Client Engagement Center Service Rep (Personal Services)

Banner Bank

This is a Full-time position in Spokane, WA posted June 13, 2021.

Sr Client Engagement Center Service Rep (Personal Services)Sr Client Engagement Center Service Rep Opportunity Overview As a Sr Client Engagement Center Service Rep you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities. You will also provide assistance and guidance to peers and act as a lead on team projects and assignments. As a Sr Client Engagement Center Service Rep with Banner Bank you will have the opportunity to: Provide exceptional client service resolving client issues relating to debit card, online and mobile banking and all other account and loan related transactions. Provide client and branch support for online and mobile banking to include user login, password and security resets, bill pay and browser issues. Assist with updating and maintaining procedures and new hire training materials. Mentor and assist with training of new hires. Contribute to department service quality goal achievement. Facilitate and assist with special projects. Handle client correspondence. Proactively assess client’s service needs, resolve inquiries, provide account information, and perform or approve a variety of transactions on the client’s behalf. Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. Utilize computerized systems to gather information, troubleshoot and track calls. Utilize system software to respond to online messages, emails and chat to resolve client service issues. Serve as subject matter expert for staff questions and escalated calls during Lead’s absence. Comply with policies, procedures, security requirements, and government regulations. QUALIFICATIONS Education & Certifications Associate’s Degree in Business or related area required Experience 3 or more years in of experience in a call center, retail banking or operations function is required Knowledge, Skills and Abilities Proven ability to provide professional, accurate, and responsive client service. Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills, including proper phone and email etiquette. Experience in effective sales and referrals. Proven ability to coach and train team members for success. Possess strong negotiation, customer service, and problem-solving skills. Ability to handle multiple tasks simultaneously. Willingness to work in a busy team environment and handle changing priorities. Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products with the ability to manage multiple computer applications simultaneously. Travel 0% Compensation & Benefits Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection. Benefit eligibility begins the first of the month after your start date. Paid vacation time, sick time and 10 company paid holidays 401k (with up to 4% match) Tuition reimbursement after 1 year of service (up to $5,250) About Banner Bank More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. NOTICE TO RECRUITMENT AGENCIES: Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. TEL123 Client Engagement Center

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