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Switchboard Operator

Inland Imaging Clinical Associates, LLC.

This is a Full-time position in Spokane, WA posted November 25, 2021.

The Switchboard Operator is a Full-Time, Regular position working Monday-Friday from 8:30am-5pm at the South Cowley Imaging Center.

This position will be required to be fully vaccinated against COVID and other infectious diseases (i.e.

MMR, Varicella, etc.) or qualify for a medical/religious exemption to work in a healthcare setting after the WA State COVID Vaccine mandate goes into effect on October 18, 2021.

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Summary: The switchboard operator is responsible for answering calls on a multi-line phone system and directing or transferring those calls to the appropriate department or person at Inland Imaging while maintaining a courteous, friendly and professional demeanor at all times.

Also responsible for completing medical record requests.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers phones on a multi-line high volume system in a pleasant and professional manner
Answers all company incoming calls in a timely fashion with a professional greeting
Utilizes appropriate company system to look up employees, physicians and departments to find appropriate phone number’s
Accurately transfers calls to appropriate employee, physician or department

Facilitates incoming callers medical records requests
Faxes diagnostic reports to provider offices
Burns patient exams and reports onto CD’s and flash drives to be mailed to patients and referring provider offices

Familiar with PACS system by pushing images as needed per medical record requests.
Mail out mammography letters in a timely manner; ie, sort, fold and stuff envelopes
Email/Fax daily the 14 day letters to referring providers
This position may be required to work in a hospital, urgent care or clinical setting.
Monitor Fax Server for any outgoing faxes that are not going through to doctor’s offices
Performs other duties as assigned.
General Duties and Responsibilities:
Ability to maintain strict confidentiality within the Inland Imaging companies and Inland Imaging customers.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Valid state driver’s license and proof of insurance.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.

Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
Attendance is required for this position.
Rotates to other shifts and locations as needed.
Supervisory Responsibilities:
There is no supervisory responsibility in this position
Advocacy:

Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values
Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher
Qualifications:
Education: High School Diploma/GED required
Experience: One year of multi-line phone systems experience preferred
Anatomy and medical terminology preferred.
Medical office experience preferred.

Computer Skills:
Experience with the following computer applications is highly desired: Outlook; Workday; Imagecast; Stentor; Intranet

Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes Marijuana
Nuvodia/Inland is an EEO employer…

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
COVID-19 considerations:
All employees and patients are required to wear a mask

Ability to commute/relocate:
Spokane, WA 99202: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: One location

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