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Technical Operations Center Analyst

Umpqua Bank

This is a Full-time position in Spokane, WA posted September 3, 2021.

With strong and broad experience in OS, Application and networking systems and technology, and a firm grasp of ITIL principles, be able to identify, document and escalate impacting incidents for TAG services and applications.

Working collaboratively with all stakeholders and subject matter experts, they will facilitate, coordinate and lead efficient mediation and resolution of these impacting incidents.

Collaboratively identify, propose and facilitate options for improving the TAG management efficiency, robustness, and availability of these systems.

With strong communication skills, a strong understanding of the technology, and a strong understanding of the functions, structure, and policies of our business operations, determine and recommend continuous improvement solutions to TAG’s services and availability.

They will lead and educate but not direct TOC Operator team members in these same functions and in the interest of advancing their skill sets in these areas.

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