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Client Representative

ENGIE Services Singapore Pte Ltd

This is a Full-time position in Spokane, WA posted March 29, 2021.

[IMAGE][IMAGE][IMAGE] Client Representative Organization : Resource Data Management – Spokane, WA [IMAGE] ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution. Why join us? With 18 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. Uniting ENGIE Insight, Ecova UK, Red Engineering and the Advisory and Advanced Analytics division of Tractebel under a common umbrella, ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their sustainability and zero-carbon objectives, across energy, water, waste and more, globally. Ready to act Right Now, for Tomorrow? [IMAGE] Job Description Independently establish and maintain strong business relationships with a designated portfolio of clients within a high-volume product family. Resolve escalated client issues and proactively identify opportunities to better serve clients. Will serve as liaison between internal team personnel and client for all invoice management activities. Function * Establish and maintain strong client relationships. * Effectively resolve escalated client issues with minimal guidance from supervisor with both the company and client in mind. * Provide feedback and guidance to vertical team members in support of client needs * Translate customer needs to internal vertical team members and other teams including but not limited to Finance, IT, Procurement * Responsible for technical support including web training, reporting, and questions from internal and external stakeholders. * Organize and lead conference calls both internally and externally. * Participate and answer questions during the client on-boarding process. * Contribute to Quarterly Business Reviews for clients. * Provide clients with data insight through invoice. * Maintain internal information databases and Sharepoint sites in order to effectively serve our clients. * Participate in and assist with client tours. * Maintain current day-to-day service deliverables, while assessing client needs for up sell opportunities. * May support clients through the billing process during challenging business changes while maintaining a balance of client and company needs. * Facilitate and follow through to completion any modification requests to internal client data. * Provide guidance and leadership to other team members, including technical training and feedback, and client management coaching. * Backup team members to achieve team goals as needed. * Perform other job duties as assigned. We are looking for talented and motivated people to create the future of sustainability transition. Join a rewarding and flexible work environment that encourages innovation and creativity and help us meet the energy challenges of today and tomorrow. * Requires a high school diploma or equivalent * BA degree or equivalent experience preferred * 2 or more years of customer-related work experience; prefer business-to-business experience * Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience * Professional and collaborative interpersonal skills * Must be able to effectively problem solve with little guidance * Must have strong computer skills, including MS Office Suite and Internet * Anticipate the needs of clients * Ability to represent the company professionally both in person and through communication * Ability to learn ENGIE Impact s full suite of services within six months. * Demonstrated polished presentation skills * Ability to manage multiple priorities and activities for clients * Must be able to quickly learn reporting platforms and files including GL, CET, and custom accrual files * Team player, detail oriented, dependable and adaptable * Must be flexible with schedule and available to work extended hours to support team and client goals as needed * Able to review and understand client contracts to ensure services are being met * Must demonstrate effective leadership to teammates * Must be able to adapt to change easily Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Additional Information * Posting Date: Mar 25, 2021

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