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Spa Sales Associate

Davenport Hotels / Autograph Collection

This is a Contract position in Spokane, WA posted November 20, 2021.

Are you looking for an opportunity to utilize your customer service skills by providing exceptional service in a spa environment? Davenport Hotels is seeking a Sales Agent to join our team at the Forbes Travel Guide four-star rated Davenport Spa & Salon! We need individuals who are eager to join our team and provide legendary service for our guests!

Job responsibilities include, but are not limited to, greeting guests, answering phone calls, assisting with questions regarding spa services and products, booking appointments, and charging for services performed.

Candidates must be professional, friendly, and have the desire to provide outstanding service.

This is a full-time position (36-40 hours per week), with weekend availability required, paid at a rate of $15.00 per hour plus commission on sales. Benefit opportunity, 401k retirement, room rate travel discounts and more!

To apply, please submit a resume or apply at: https://www.davenporthotelcollection.com/careers/

Specific job duties include:
Duties
Properly open and close spa each day according to Standard Operating Procedures
Accurately book, change and cancel spa appointments
Acknowledge and greet everyone who enters and leaves spa facilities
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Utilize spa computers with skill and proficiency
Maintain a Spa Desk Bank
Answer the phone promptly and use the guest’s name throughout the phone conversation
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Maintain eye contact when addressing external and internal guests
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Maintain a clean; safe, fully stocked and well organized work area
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Maintain a positive attitude and contribute toward a quality work environment
Regularly attend, participate in and support training and staff meetings for the spa
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Assist with group and bridal appointment scheduling
Requirements
High school diploma or equivalent.
Minimum of 2 years experience customer service environment
Computer competency to include- excel, word, POS
Prior retail experience preferred
Experience working in a Private Resort setting helpful
Time management skills required
Needs to have an upbeat enthusiastic personality
Must be detail-oriented and have ability to multi-task
Ability to be efficient and productive in a fast-paced environment
Must have enthusiasm and possess excellent customer service skills
Must possess basic math and money handling skills
Enjoy working with people and possess a friendly and outgoing personality
Excellent communication, listening and computer skills
Must be a team player
Must be efficient and organized
Physical Demands:
Ability to speak and hear
Close and distance vision
Identify and distinguish colors
Frequent sitting with some walking and standing
Ability to lift 5 lbs
Occasionally lifts/carries up to 15 lbs
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
General

· To comply with The Davenport Hotel’s standard policies, procedures and programs

· To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Job Type: Full-time

Pay: $15.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Weekend availability
Supplemental Pay:
Commission pay
Work Location:
One location
Work Remotely:
No
Work Location: One location

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