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Account Manager

Cerium Networks Inc

This is a Full-time position in Spokane, WA posted December 7, 2021.

If you are passionate about supporting sales, driven to succeed, have strong interpersonal skills, enjoy working with leading-edge technology and want to collaborate with a highly talented sales team then apply today for an Inside Account Manager position at Cerium Networks.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.

The Inside Account Manager plays an active role in achieving Cerium’s revenue growth objectives.

As an Account Manager you will partner with Account Executives and provide daily support of their sales activity.
Essential Responsibilities
Team with Account Executives and participate in sales activities for both existing customers and new business development.
Coordinate and prepare complex quotations and supporting documentation and ensuring precise configurations and pricing.
Serve as a key point of contact for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and Account Executives.
Processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer request to ensure client satisfaction.
Support Account Executives with CRM data entry, workflow and tasks for following up with clients, vendors and other supporting departments.
Assist Account Executives with the Cerium sales and operational processes.
Partner with Account Executives and participate in sales activities for both existing customers and new business development.
Build and develop strong customer relationships to ensure customer satisfaction.
Proactively contact Cerium’s clients on a regular basis to schedule meetings for Account Executives, and/or follow-up on orders as requested.

A successful Inside Account Manager will meet the following criteria:
Bachelor’s degree preferred or 5 years of relevant experience
Must have experience with working with clients.

Proven work experience in a sales support and/or administrative role is strongly recommended
Strong phone presence
Ability to communicate and work effectively with all levels within the organization
Ability to understand and work through complex processes
Well organized and detail orientated
A team player who can take lead and work directly with Account Executives to achieve revenue growth
CRM (Customer Relation Management): experience and understanding of the importance of the CRM tool during the sales process
Customer oriented with the ability to maintain and grow business relationships
Comfortable making outbound calls and receiving inbound calls from customers and prospects
Like to work in a fast-paced environment
Comfortable with technology and has experience with CRM
Compensation: $47,000 to $52,000 per year

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