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Asst Donor Care Supervisor – 210595 Washington

Vitalant

This is a Full-time position in spokane, wa posted June 12, 2021.

PRIMARY PURPOSE:Under minimal supervision, this position is responsible for assisting with the supervision of all aspects of the center and/or mobile operations; interviews and performs phlebotomy of blood donors; maintains blood donor records in accordance with policies and procedures as outlined in the SOP (Standard Operating Procedures).

Depending upon services provided at location, may be required to perform one or more of the following procedures: Red Cell/Plasma Whole blood; IAT (Intra-operative Auto-transfusions); Autologous; Double Red Cells; Whole blood Therapeutic; and/or various Apheresis procedures.LOCATION: Spokane WA; will support surrounding territory DUTIES AND RESPONSIBILITIES:Performs all assigned duties in compliance with internal SOPs and external regulations.

Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Maintains awareness and follows all safety procedures, as outlined by company.

Assists the Manager or Supervisor in providing direction and/or supervision of Donor Care Specialists.

Assists in training new employees.

May provide input for employee performance evaluations.

Maintains complete and accurate records (e.g., donors, units, employees).

Demonstrates excellent communication skills and customer service when interacting with donors, staff, physicians, blood drive coordinators, etc.

Assists in interviewing and phlebotomy of donors, as needed.

Assists in preparing the unit of blood transferring to processing location.

Coordinates setting-up and maintaining of donor interview and drawing areas, cleaning of area and equipment, and restocking supplies.

Determines donor acceptability through performance of interview procedures.

Phlebotomizes acceptable donors in accordance with established standards as outlined in the SOP.

Provides explanation to donors concerning deferrals, as necessary.

Consults with management, as necessary.

Reports problem/issues (e.g., donor flow, complaints, coordinator comments, room conditions, etc.) to supervisor, or if appropriate, the Community Relations Representative.

Performs all other duties, at the discretion of management, as assigned.Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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