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Business Process Manager (BPM) Consultant

Fiserv

This is a Full-time position in Spokane, WA posted April 28, 2021.

What does a great BPM / PS Advisory Services Consultant do?

You will perform high-level and in-depth discovery and analysis of the clients goals and business requirements to provide the client with recommendations for improvements to and/or creation of Business Process Manager workflows including standard methodologies for existing solutions and organizational/process changes.

Perform BPM administrator duties for any client that has agreed to Fiservs BPM Administrator Service and that candidate has been assigned to.

Assist in defining and analyzing project scopes and system requirements to meet business and client needs and may deliver training and assistance in the testing of multiple configuration scenarios.

Work will be performed both remotely and at client sites as determined in the initial discovery process.

Participate in the planning and execution of the BPM Workshops, organized by Advisory Services.

Have good organizational skills, excellent interpersonal and communication skills, and an excellent attitude towards work.

You must be able to establish a good rapport with clients and team members and be very proficient in client communication.

Find out more!

This position is temporarily remote and may require candidate to work at a nearby Fiserv office post COVID pandemic**

You’re the kind of person who:

Is customer focused and quality driven

Is creative and inventive

Has excellent interpersonal skills

Can demonstrate flexibility

Builds and develops relationships with outstanding communication

Has a desire to learn

Is a self-starter and has the ability to work independently and meet strict deadlines

Required Qualifications for Consideration:

Bachelors degree or at least 5 years of retail banking experience required

Minimum of 3 years of experience in related field required

Worked for or with a Fiserv core client with a particular focus on Fiservs Business Process Manager application

Client support experience working with both internal and external customers

Professional verbal and written communications skillset

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)

Flexibility to work after hours/on-call/weekends as needed basis

Travel 30% (post pandemic)

Must be able to work at a nearby Fiserv office post COVID pandemic

Preferred Skills, Experience, and Education:

BPM Administrator or primary person responsible for BPM at a financial institution

Consulting with a focus on workflows

Presentations to senior management or above

Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and Train the Trainer courses.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits.

We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs.

Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast.

And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day.

Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world.

As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers.

We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions.

We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations.

With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce.

Fiserv is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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