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Director of Customer Success – Life Sciences


This is a Full-time position in Spokane, WA posted April 6, 2021.

DescriptionNote: Experience in Life Sciences required for this position.Egnyte’s secure content services platform serves several hundred life science companies and tens-of-thousands of users in the life sciences industry.  Biopharma, medical devices, and CRO/CDMOs rely on us to manage regulated data, collaborate internally and externally, and protect their data.

For Egnyte, the life sciences industry is an area of intense focus given the criticality of compliance and security.As the Director of Customer Success
– Life Sciences, you will help define, build, and execute a new strategy to engage our highest potential life sciences customers.  Many of these institutions today use Egnyte only in a limited way; you would build a team and processes to help customers see how Egnyte can be a strategic part of their organization.  This is a unique role where you will be responsible for strategizing, innovating and building new processes for engaging with and ensuring success of our life science customers.What You’ll Do (but is not limited to)Engage with Egnyte’s Life Sciences CustomersDevelop relationships with executives at our highest priority accountsEnsure customer satisfaction and successful use of our softwareDevelop new tactics and strategies to solicit mindshare from our customers’ executivesManage select strategic accounts of high priority in life sciencesCollaborate cross-functionally within Egnyte to ensure customer successRecruit and train a team of Life Science focused Customer Success ManagersYour Qualifications Consultative: 5+ years of consulting experience focused on software solutions and the life sciences industryExecutive presence: Can engage with and carry an executive-level conversation with the C-suite of important customersIntrapreneurial: Have a desire to build new processes inside a larger, high-growth organizationTeam Building and Management Experience: Has Managed, recruited, hired, and trained A-players in similar functionsEnterprise instinct: Can network successfully and handle difficult situations and customer sitesMetrics: Is rigorous about collecting data and proper analysis to drive important decisionsProblem Solver: Can solve difficult problems creativelyCommunication: Excellent written and verbal communication skillsOur Benefits Competitive salaries & Stock OptionsComprehensive benefits for you and your family (low premiums and deductibles!)Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefitsFully paid premiums for life insurance (up to 2x your salary) / AD&D and the option to enroll in Voluntary Life InsurancePet Plan-
– Enroll in discounted Pet Insurance & Perkspot – Discount program available for entertainment, services, shopping & travelGlobal Travel – Medical benefits to cover any employees traveling out of the United States on a work-related tripFlexible hours and responsible time offEmotion & Physical Wellness – Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and PhyseraGym, cell phone, and commute reimbursementHealthy lunches, breakfast, and bottomless snacks and beverages401(k) Retirement Plan (Traditional and Roth)Board Games –you name it, we got it!

Take a break and get to know other Egnyters!SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage – all in one appFREE Egnyte lifetime membershipEqual Opportunity EmploymentEgnyte is an equal opportunity employer and values diversity at our company.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.About Egnyte In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets.

Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories.

More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity.

Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs.

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