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Director, RCL/Lifeline/988

Frontier Behavioral Health

This is a Full-time position in Spokane, WA posted January 14, 2022.

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.

Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.

As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey.

If you want to have a positive impact in the lives of others come join us!

This new position is responsible for the ongoing operations of the 24/7/365 behavioral health crisis hotline for a six-county region which is staffed by skilled professional that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders.

The Regional Crisis Line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network .

**The Director will also be actively involved in the planning, development, implementation and 24/7/365 operations of the launching of 9-8-8 to ensure everyone in behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number.**

The Program Director monitors all assigned programs to ensure quality of care, efficiency and effectiveness, program performance, productivity and compliance with any accreditation standards, all applicable laws, rules, regulations and FBH policies and procedures.

Participates in FBH Leadership team for executive management as part of overall FBH administration, program development and planning.

Ensures that all clients receive appropriate and timely services in accordance with their needs and FBH resources.
Ensures greatest possible continuity and coordination of care among service providers internally and with other community providers.

Participates in FBH-wide administration, program development and planning.

Ensures services are provided in accordance with current FBH managed care principles and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:

Plan, organize and implement services in correlation with the Mission, Vision, Principles of Care, and Management Principles of FBH.
Promote and sustain initiatives promoted by the agency such as Trauma Informed Care, Person Centered Recovery Planning, Motivational Interviewing, etc.
Provide leadership and strategic direction for service development and implementation of initiatives.
Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, agency initiatives, task groups, committees, consultations, mentoring or training responsibilities.
Ensure all contract requirements, including performance outcomes, are met for every assigned program.
Participate in state-wide initiatives as directed by the Service Director and/or COO.
Ensure compliance with the Revised Code of Washington (RCW), Washington Administrative Code (WAC), and all other laws, rules, regulations, and policies and procedures as it relates to the provision of services.
Work to assure that services are delivered in a manner that meets qualitative and quantitative standards of the agency and applicable licensing or regulatory bodies.
Promote collaboration and build relationships with key community partners.
Manage community concerns as a priority with a goal towards program improvement, staff development, and community education.
Coordinate supervisory coverage and back-up.
Participate in media related requests and activities as directed by the Service Director and/or COO.

Ensure clients receive timely access to services while maximizing coordination of care between service providers within and outside of FBH.
Ensure direct service requirements are met by clinicians, if applicable.
Maintain data that is reviewed with the Service Director on a regular basis to support the performance objectives of each assigned program.
Analyze data regarding the performance of all program areas for the purpose of conducting a needs assessment and gap analysis to identify opportunities for improvement.
In collaboration with appropriate staff and community partners, advises Service Director on all issues related to service provision and program development.
Responsible for all assigned program personnel management activities, including overseeing the day-to-day operations at all assigned locations.
Promote and sustain the use of evidenced based/promising practices and the clinician model.
Track hospitalizations of enrolled clients facilitate processes related to coordination of hospital discharges and assist in addressing challenges that may arise related to these, if applicable.
Serve as primary liaison with LRA monitoring staff, DCRs and Court Evaluator with regard to requirements and processes pertaining to clients on court-ordered LRA’s, and assure that necessary tasks and processes related to services to clients on LRA’s are tracked and adhered to within the agency, as applicable.
Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCYF) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
The Director position may require phone calls after scheduled work hours for business-critical matters.

Directors who have oversight of 24/7 programs are expected to be responsive to calls from program staff and FBH leadership as needed.

Conduct applicant interviews, screening, and request for hire.
Responsible for overseeing new employee training within the assigned programs and ensure training plans are attended to for the purpose of staff development.
Responsible for timely performance appraisal, employee development, and corrective action of assigned employees in coordination with the Service Director and CHR.
Provide both regularly scheduled and as-needed supervision and provide consultation to supervisees as necessary.
Identify, provide or ensure assigned staff have access to required clinical and administrative supervision and training or secure such training.
Ensure FBH charting requirements, correspondence, Dayforce or its successor, and other paperwork in a complete and timely manner by staff.
Ensure all staff are trained and certified, as appropriate for each program.

Master’s degree in behavioral health is required.

Must be licensed or eligible for licensure in Washington State and must meet the Washington State requirements for designation as a Mental Health Professional (MHP).
Must have at least seven years’ experience providing direct treatment services in behavioral health care with children, families and adults suffering from serious emotional problems, mental illness and/or co-occurring alcohol and substance abuse.
Four years of progressive experience in mental health program administration with demonstrated leadership ability and strong supervision and management skills.
Must have a broad range of experience and/or knowledge of issues related to providing clinical services to children and their families, and adults in a community mental health setting and clinical program development for these populations.

Knowledge base should include service delivery approaches for children and their families and adults including evidence-based and promising practices and progressive approaches to case management and intervention that is integrated across mental and physical health and substance use disorder treatment systems.

Knowledge base should include managed behavioral health care systems and service management, intervention approaches related to vocational and rehabilitation /recovery needs for adults with severe and persistent mental illness and children/youth with a serious emotional disturbance.
Must have experience in writing grants, requests for proposal/information, program development, policies and procedures or other documents related to the provision of clinical care.
Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities.

Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.

Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
Must be computer literate with experience in Microsoft operating systems.

Experience with electronic health records and reporting preferred.

In addition to the above requirements:
Director of Crisis Response Services directs all 24/7 operations and personnel within the Crisis Response Service area, and:
Experience as a Designated Crisis Responder is preferred.
Knowledge of Revised Code of Washington (RCW) 71.05 and 71.34 for Mental Illness, Washington Administrative Code (WAC) and procedures, methods of establishin

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