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Jamba Juice Supervisor


This is a Full-time position in SPOKANE, WA posted June 23, 2021.

Title: Jamba Juice Kiosk Supervisor Reports to: Store Manager Primary Purpose The Jamba Juice Supervisor is responsible for the supervision, scheduling, and training of Jamba Juice staff.

A combination of duties related to the preparation of drinks, recipe integrity and overall performance of the Jamba Juice section of the store.

Tracks, forecasts, and analyzes department to take appropriate action in order to increase sales.

Responsible for sales, gain and financial results of the Jamba Juice Department.

Provides friendly superior customer service and assistance.

Additional duties may be required or assigned.

Duties and Responsibilities Managing and Developing Personnel: Manages the performance of Jamba Juice clerks, including scheduling of personnel, maintaining positive working relationships, coaching, training and providing performance feedback, setting and managing department expectations and goals, ensuring that clerks have access to training and resources, establishing and managing department communication protocol, and informing clerks on all job-related issues and changes.

Building Customer Relations: Creates a World Class Service environment by modeling World Class Service for employees, training, coaching, and following up on employees for providing World Class Service, and providing World Class Service to all customers.

Takes customer orders and performs special customer requests.

Offers selling and serving suggestions to customers.

Maintaining Displays and Merchandising on the Floor: Follows company guidelines for implementation of the merchandising program.

Stocks and rotates displays, assesses in-stock conditions, ensures products are distressed as appropriate.

Ensures signs, tags, and schematics are maintained appropriately.

Follows ordering best practices.

Preparing Jamba Juice Duties: Makes and prepares all Jamba Juice products offered in the store, example of these duties include making all Jamba Juice Menu Offerings to correct recipe specifications.

Tracking, Forecasting, and Analyzing the Jamba Juice Kiosk: Gathers, monitors, and reviews reports and data related to Jamba Juice Kiosk sales, profitability, service, labor and other related operating measures to help track, forecast, and analyze the Jamba Juice Kiosk.

Takes appropriate action based on findings.

Meets with Store Manager and Field Merchandiser to discuss department performance and identify department specific successes and opportunity areas.

Works with Store Manager and Field Merchandiser on implementing changes to department.

Managing Department Assets: Reviews department operating reports to improve department sales and communicates operating results with department employees.

Manages product inventory, communicates with ICC / Field Merchandisers on discrepancies, and moves overstocked items.

Oversees pricing audits.

Communicates product knowledge and PLUs to appropriate store personnel to ensure proper check-stand procedures.

Cleaning and Sanitizing the Department: Ensures all display areas, utensils, containers, equipment, floors and all areas and surfaces in the Jamba Juice Kiosk are cleaned and sanitized.

Follows and complies with all cleaning and sanitizing schedules, hygiene and safety regulations, and health department laws.

Ensures all trash is disposed of properly and frequently and that all Jamba Juice Kiosk employees are properly groomed and utilizing PPE as required.

Receiving and Storing Product: Receives loads from shipping, breaks down product loads and ensures all products received are stored or stocked appropriately.

Stores products according to guidelines, including holding within proper temperature ranges, rotating guidelines, following guidelines.

Checks and records temperatures in make stations and refrigerator as required.

Other Administrative Duties: Pulls web bulletins, communicates with ICC about credit requests and warehouse and direct delivery issues, attends store and company meeting as needed, calls other stores, customers, administration offices, warehouses, and employees as necessary, and performs other administration duties as needed to effectively manage the Jamba Juice Kiosk.

Knowledge and Skill Requirements .

* Oral Communication * Customer Service .

* Written Communication * Professional Integrity .

* Interpersonal Skills * Stress Tolerance/Self-Confidence .

* Influencing * Flexibility .

* Problem Resolution * Initiative .

* Leadership * Planning and Organizing .

* Coaching and Developing Others .

* Organizational Knowledge (General Knowledge of Company Policies and Procedures including food safety requirements, all applicable health department regulations, World Class Service standards, store rules, ergonomic and safety guidelines and procedures, and proper lifting techniques.

Jamba Juice-specific knowledge including sanitation, ordering product, cleaning, stocking and rotation, Jamba Juice standards / products / recipes / operating reports, department equipment, and merchandising standards.

Skill in operating department equipment, preparing, storing, stocking, and rotating all products Experience Requirements Previous experience as a Deli/Food Services / Starbucks or Jamba Juice Clerk or Manager.

Ability to work scheduled hours based upon operational need.

Internal Customer Contact Will have frequent contact with other store employees, vendors, store management, field merchandisers, and other divisional and corporate internal Personal.

External Customer Contact Will have highly frequent customer contact.

This includes interacting with customers by greeting them properly, taking customer orders, demonstrating knowledge of products, offering samples to customers, offering selling suggestions, handling customer complaints and issues, handling special requests, and leading by example for World Class Service in the department.

Physical Demands Will be required to repeatedly use hands, arms, legs, feet for sustained action (e.g.

stocking, rotating product).

Ability to stand 100% of the shift.

Ability to work in a fastpaced production environment.

Work Environment Works near and around mechanical parts including toxic chemicals used for cleaning and sanitation.

Travel Requirements May be required (infrequently) to travel to division for training or participation in corporate programs and focus groups.

May be required (infrequently) to assist other stores.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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