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Vitalant: Donor Care Supervisor


This is a Full-time position in Spokane, WA posted January 11, 2022.

PRIMARY PURPOSE:Under general direction, responsible for the daily supervision of the collections staff which may include: mobiles and/or in-center; ensures compliance withBlood Systems, SOP, FDA and AABB standards; and for ensuring successful blood collection operations.

Is responsible for management of other professional and administrative staff.*$5000 Sign-on Bonus!!

Paid incrementally: after 30 days, 90 days, and 12 months.*LOCATION: main office in Spokane, WA; supports Northwest RegionDUTIES AND RESPONSIBILITIES:Performs all assigned duties in compliance with internal SOPs and external regulations.

Brings compliance issues to the attention of management.Assures quality customer service to all customers.Supervises, trains, evaluates performance, and assists in the hiring of in-center and/or mobile collections staff.Monitors staff compliance to SOP, FDA, and AABB standards; takes appropriate corrective action or reports problems to his/her immediate supervisormanager.Supervises the maintenance and review of donor records, Q/A records, forms, employee time slips, etc., to ensure accuracy and completeness.Assures the satisfactory operating condition, maintenance and repair of all assigned equipment.Assists Donor Care Specialists by interviewing and phlebotomizing of whole or special (i.E.

pheresis, auto, directed) donors.Maintains effective and regular communications with the Community Relations department to ensure proper staffing levels at all times, including on-call coverage for holidays and weekends.Works toward achieving productivity goals established by management for work unit.

Provides statistics and reports, as necessary.Maintains inventory and orders supplies as needed.May assist in budget preparation.Maintains awareness and follows all safety procedures as outlined by the Company.Performs all other duties as assigned.REQUIREMENTS:As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.

With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment.

Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start.Knowledge/ EducationHS Graduate, GED Certificate, or Vocational/Technical certification in a healthcare-related area required.ExperienceThree years previous work experience in a healthcare-related position required.One year previous supervisory experience required.Ability to successfully complete all required staff qualifications and supervisory training programs required.Skills/AbilitiesProven leadership ability and supervisory skills.Strong business acumen skills.Effective, professional written and verbal communication skills.Excellent phlebotomy technique.Physical ability to lift, bend, and reach.Ability to train others.Strong attention to details.Excellent customer service skills.Able to maintain donor, patient and employee confidentiality.Strong in time management, meeting deadlines, prioritizing workload, keeping organized.Must have a valid driver’s license and a good driving record (within the past three years).Able to work flexible shifts including evenings and weekends.Able to rotate on-call responsibilities.Travel out-of-town may be required on occasion.EEO including disability and veterans

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